At here, we want you to feel confident about every purchase.
If something is not right with your order, please contact us and our customer support team will be happy to help.
This Returns & Refunds Policy explains return eligibility, damaged or incorrect items, return shipping, refunds, and how to request a return.
1. 30-DAY RETURN POLICY
We accept eligible return requests within 30 days of delivery.
To be eligible for a return, your item must be:
Unused
Unmodified
In its original condition
Returned with its original packaging and included accessories, if applicable
Accompanied by proof of purchase or your order number
Please contact us before returning your item so that we can review your request and provide the correct return instructions and return address.
Returns sent without prior authorization may experience delays because our products may be fulfilled from different locations.
Please include your order number and the reason for your return.
2. DAMAGED, DEFECTIVE OR INCORRECT ITEMS
We carefully inspect and pack orders before shipment. However, if your item arrives:
Damaged
Defective
Incorrect
Missing parts
Significantly different from the item ordered
please contact us as soon as possible after delivery.
Please include:
Your order number
A brief description of the issue
Clear photographs of the item
Photographs of the packaging if the item was damaged during transit
Once we review and verify the issue, we will work with you to provide an appropriate resolution.
Depending on the circumstances, this may include:
A replacement, refund, or another appropriate solution at no additional cost to you.
If a return is required because the item was damaged, defective, or incorrect due to our error, we will provide the appropriate return instructions and cover reasonable return shipping where applicable.
Please do not discard the item or its original packaging until your request has been reviewed.
3. HAND-FINISHED VARIATIONS
Many pieces include hand-finished, painted, distressed, textured, assembled, or naturally varied materials.
Because of the nature of these finishing processes, slight differences in:
Color
Texture
Distressing
Brushwork
Wood grain
Surface pattern
Placement of decorative details
may naturally occur from piece to piece.
These subtle variations are part of the individual character of the product and are generally not considered defects.
However, if you believe the item you received differs significantly from the product shown or described on our website, please contact us and we will review your concern.
4. CHANGE-OF-MIND RETURNS
If your item arrived correctly and in good condition but you decide that you no longer want it, you may request a return within 30 days of delivery.
For change-of-mind returns:
The item must meet the return eligibility requirements above.
The customer is responsible for return shipping costs.
We recommend using a trackable shipping service.
Original shipping charges, if any, are non-refundable.
We are unable to guarantee reimbursement for return packages that are lost during return transit when the return shipping method was arranged by the customer.
Please keep your return tracking information until your refund has been completed.
5. RETURN AUTHORIZATION
Please do not send your return to the address shown on the original shipping package unless our customer service team specifically instructs you to do so.
Because orders may be fulfilled through different facilities, the correct return destination may vary depending on the product and order.
Please provide:
Order Number:
Name:
Item(s) You Wish to Return:
Reason for Return:
If the item is damaged, defective, or incorrect, please also include clear photographs.
Once your request has been reviewed, we will send you the appropriate return instructions.
6. RETURN SHIPPING
Damaged, Defective or Incorrect Items
If we confirm that your item arrived damaged, defective, or incorrect due to our error, we will provide an appropriate resolution and return instructions where necessary.
If a physical return is required, reasonable return shipping costs will be covered by us where applicable.
Change-of-Mind Returns
For returns that are not caused by a product defect, damage, or fulfillment error, return shipping costs are the responsibility of the customer.
We strongly recommend using a trackable shipping method.
7. REFUNDS
Once your returned item has been received and inspected, we will notify you of the approval or status of your refund.
Approved refunds are generally processed within:
5–7 business days after the returned item has been received and inspected.
Refunds will normally be issued to the original payment method used for the purchase.
After we process your refund, your bank, credit card company, PayPal, or other payment provider may require additional time to post the funds to your account.
Depending on your payment provider, this can take approximately:
5–10 additional business days.
We does not control the processing time of banks or payment providers after a refund has been issued.
8. ORIGINAL SHIPPING CHARGES
Original shipping charges are generally non-refundable for change-of-mind returns.
However, this does not apply when the return is caused by:
An incorrect item sent by us
A verified product defect
Verified damage occurring before or during delivery
Another verified fulfillment error on our part
In those situations, we will work with you to provide an appropriate resolution.
9. PARTIAL REFUNDS
In some limited situations, only a partial refund may be available.
Examples may include an item that is returned:
With missing parts or accessories
With packaging or components missing
With damage caused after delivery
In a condition substantially different from how it was originally received
Any deduction, if applicable, will be based on the actual condition of the returned item and will be explained to you.
We do not apply an automatic 50% restocking fee.
10. NON-RETURNABLE ITEMS
Certain items may not be eligible for return when clearly identified as non-returnable before purchase.
Examples may include:
Items marked Final Sale
Personalized or customized products, where applicable
Gift cards, where applicable
This restriction does not apply to items that arrive damaged, defective, or incorrect.
11. EXCHANGES
If you would like to exchange an eligible item, please contact us.
Depending on product availability and the reason for the exchange, our customer support team will advise you of the available options.
If the item you want is no longer available, a refund may be offered instead.
12. ORDER CANCELLATIONS OR CHANGES
If you need to cancel your order or change your shipping information, please contact us as soon as possible.
We will make reasonable efforts to accommodate your request.
However, once an order has entered processing, fulfillment, or shipment, we may no longer be able to cancel it or make changes.
If the order has already shipped, the applicable return procedure will apply after delivery.
13. REFUND TO THE ORIGINAL PAYMENT METHOD
Unless otherwise agreed, approved refunds will be issued to the original payment method used when placing the order.
We generally cannot redirect a refund to a different:
Credit card
Bank account
PayPal account
Payment account
If your original payment method is no longer active, please contact your payment provider for assistance after the refund has been processed.
14. PROMOTIONAL OFFERS AND BUNDLES
If your order included a promotional discount, bundle offer, free item, or gift associated with the returned product, the refund amount may be adjusted to reflect the terms of the original promotion.
If a promotional gift was conditional upon meeting a purchase requirement, we may ask that the promotional item also be returned when the qualifying purchase is returned.
Any applicable adjustment will be explained before your refund is completed.
15. RETURN PACKAGING
Please package returned items carefully to help prevent damage during return transit.
Whenever possible, use the original protective packaging.
Items that are damaged because they were inadequately packed for a customer-arranged return may affect refund eligibility.
Please retain your return shipping receipt and tracking information until your return has been completed.
16. LATE OR MISSING REFUNDS
If you have received confirmation that your refund was processed but have not yet received the funds, please first allow the normal processing period required by your bank or payment provider.
If the expected processing period has passed, contact your:
Bank, credit card issuer, PayPal, or other payment provider
for additional information.
If you still need assistance after contacting your payment provider, email us.